Customer Service

Warranty Info

Most Durand products are warranted against defects in materials and workmanship for the life of the product when used in accordance with Durand's specifications and/or operating instructions. This warranty applies to the original purchaser only and the purchaser's sole remedy under this warranty is limited to the repair and replacement of the products and specifically excludes consequential, incidental or other damages directly or indirectly resulting from failure or loss of use of, or by, Durand products. Damage from deliberate destruction and vandalism is excluded. The following items are warranted as stated:

Steel Lockers: Durand lockers are warranted against defects in material and workmanship for the life of the product, when used in accordance with manufacturer's specifications and/or operating instructions.* (This warranty applies to the original purchaser only, and purchaser's sole remedy under this warranty is limited to replacement or repair of the product and specifically excludes consequential, incidental or any other damages directly or indirectly resulting from failure or loss of use of Durand products). * Lock warranties limited.

Ergonomic Seating: Under normal conditions, Durand Ergonomic Chairs are warranted against manufacturer's defects, when cared for properly, for a period of 10 years. This warranty applies to a 40-hour work week by persons weighing no more than 250 pounds. For two-shift operations, the warranty is for 5 years and for three-shift operations the warranty period is 2-1/2 years. Ergonomic sit-stands are warranted for 5 years.

Other Products: Ergonomic workbenches and tool storage systems are warranted for 1-year against defects in materials and workmanship.